RETURN AND EXCHANGE POLICY
If you are not completely satisfied with your purchase, you may return any unworn, undamaged merchandise to Lineage Watch Co. (hereinafter, “Lineage”) within fourteen (14) days of the date of delivery for a refund of the purchase price, provided such merchandise is in original condition and returned in compliance with the terms of this Return and Exchange Policy (this “Policy”).
Under this Policy, a customer is entitled to a refund for a product purchased from Lineage if such product is returned in the same condition as the customer received it – unworn, unused, and unaltered, with all original packaging, tags, inserts, and materials. Customer Service will inspect and perform quality checks on all returned items to ensure the product has not sustained damages or other signs of wear. Any returned product failing such quality inspection will be returned to you and no refund will be issued, whereas any returned product passing such quality inspection will be approved for refund. Within ten (10) business days of such determination by Customer Service, Lineage will process approved refunds to the original method of payment, or alternatively, to a Lineage gift card if requested by the customer. Please note any engraved or customized products are final sale only and ineligible for refund or exchange.
In order to process a return or an exchange for a Lineage product, please contact Customer Service via email at email@example.com to obtain a Return Merchandise Authorization ("RMA"), return shipping label, and instructions on how to return the products. We will not accept any product without a completed RMA. Upon receipt of the returned product(s), we will send you a confirmation email. With respect to exchanges, in-stock replacements will be delivered to you promptly, while unavailable replacements will either by delivered to you upon becoming available or substituted for a comparable product.
Carefully repackage the product(s) to be returned in an appropriate box and in a manner to prevent damage in transit. Be sure to include the RMA and a copy of your invoice inside the box. We recommend all returns be sent to Lineage via the Return Label provided by Customer Service; however, if you elect to use a different form of shipping, we strongly advise you insure your shipment and secure a valid tracking number
We may reject an item submitted for return if it is not packaged safely and securely within a box or contained. LINEAGE IS NOT RESPONSIBLE FOR PRODUCTS WHICH ARE LOST, STOLEN, BROKEN, OR DAMAGED IN TRANSIT OR DURING THE RETURN PROCESS. If a product is returned without all of its original components or accessories, including, without limitation, the product box and inserts, protective wrapping, warranty cards, user manual, extra bracelet links, and gift with purchase, we may reject the return or assess charges for the costs of such missing components or accessories.
Defective or Wrong Product
Should you notice any defect in unpacking your products from the box (e.g., broken, missing parts, etc.) or you have received incorrect merchandise, please contact our Customer Service department by phone via email at firstname.lastname@example.org, within seventy (72) hours from the date of delivery. We will promptly provide you with a replacement or issue you a full refund after you have returned the damaged or defective product.
Confirmation; Return Processing.
You will receive a confirmation email from us acknowledging receipt of your package. Although Lineage may credit your account within ten (10) business days, such credit may take longer to appear on your statement depending on the issuing bank and/or billing cycle.